by Lynette Silva
Recognize This! – Some of the most valuable lessons learned come from our customers. Join a webinar July 22nd with InterContinental Hotel Groups to learn directly from them on the power of social recognition.
I’m honored to be a contributor on the Recognize This! blog, through which Derek has been providing insight, advice and guidance on the power of thanks and recognition for a half-dozen years now. In my time as part of the strategy and consulting services team, my best experiences have been those in which I’ve had a chance to partner with our customers. I’ve learned much from them over the years, as I hope they’ve had the opportunity to learn from me.
In recent months, I had this opportunity in very public forums with InterContinental Hotels Group (IHG) and Baker Hughes. In May, I joined Ryan Hill, total rewards director of global and executive compensation at Baker Hughes, on stage at the WorldatWork Total Rewards Summit in Dallas, TX. As a Texas girl who grew up in the oil fields of the Permian Basin, I’ve particularly enjoyed the opportunity to return to my roots in my work with Baker Hughes and in Dallas at this event. Together, Ryan and I shared the power of recognition to increase key business metrics including employee engagement and retention and how Baker Hughes specifically uses social recognition to transform its culture and drive business results.
Just a month earlier in April, I joined Ly Bui, employer brand delivery manager for IHG, on stage at the HCI Summit in Orlando, FL. Any time I’ve had the chance to present with Ly, people have commented on her title, which perfectly describes not just her role at IHG, but how she interacts with every person with whom she comes into contact. She truly is a powerful, positive ambassador for the IHG brand. At HCI, Ly and I shared how IHG is using social technologies to engage their employees globally in delivering their “Winning Ways.”
Winning Ways: Using Social to Engage Employees across Global Organizations
If you missed Ly in Orlando, I encourage you to join us for a recap in a webinar later this month, Tuesday, July 22nd, 2:00 pm ET (11:00 am PT/7:00 pm GMT). Here’s the summary of the session:
We all need engaged employees for success and superior customer service—but nowhere is that more true than in the hospitality industry, where people are your brand. For InterContinental Hotels Group (IHG), motivated and empowered employees are mission critical to business success.
Join Ly Bui, Employer Brand Delivery Manager at IHG, as she shows how they use social technologies to attract and retain talent, inspire employees, and provide best-in-class guest service. By using social recognition to reward behavior aligned to its “Winning Ways” set of company values, IHG both energizes and motivates employees. Now 86% of employees say they are proud to work for IHG, and the company has been named a best place to work!
In this webinar you’ll learn:
- How to identify the need for recognition and get executive buy-in for a global, social, and mobile solution
- Best practices for launching and communicating a configurable, SaaS-based social recognition program
- How crowdsourced data provides key talent insights into top performers and influencers
I hope you can join us next week (register here), and I look forward to getting to know you better through Recognize This! in the coming months.