Archive for the "Recognition in Tough Times" Category

3 Benefits of Using Strategic Recognition for 360° Assessments

Recognize This! – Avoid the games and get more benefit from 365-day, 360° performance appraisals with strategic recognition.

I’ve yet to meet an HR pro who will say with 100% conviction, “Our annual performance management process works perfectly now that we’ve implemented a 360 assessment element.”

Most readily admit the traditional annual performance review process is flawed, largely because it’s the opinion of one person given at one point in the year in a highly stressful meeting. For decades now, organizations have tried to overcome this challenge with 360 assessments. Dan McCarthy explained these in an excellent post, 10 Ways to Sabotage a 360 Assessment, saying:

“For those new to management or leadership development, a 360 assessment is a questionnaire designed to solicit feedback on leadership and management capabilities from a manager’s employees, peers, and manager, and includes a self-assessment as well. 360 assessments are usually used for “development”, and sometimes used as input to performance appraisals or to identify high potential talent.”

Be sure to read Dan’s post for the details on 10 ways to sabotage the results. Sadly, Dan goes on to say:

I did not make up a single one of these! Each and every one is based on actual experience with real managers (even the one about writing your own comments).”

There must be a better way to capture the feedback of many. In fact, my CEO Eric Mosley joined Josh Bersin in a webinar on just this topic.

Click over to a summary of the webinar on the GloboBlog, to find out how to use strategic recognition to get 365-day, 360-degree performance assessments without all the games and with these three benefits:

1)      Remove the Bias of Traditional Reviews

2)      Give More Frequent Feedback for Better Performance

3)      Help Employees Keep Up with the Speed of Business

Have you ever participated in a 360-degree review? Do you think the process is easily gamed as traditionally implemented?

How to Increase Productivity without Increasing Headcount

Recognize This! – Your employees want to help you achieve your goals, but they need clear communication, priorities and recognition to do so.

Companies are looking to grow again – but not grow their workforces. A recent article pointed out research showing:

“Companies that are targeting high levels of growth need to spur worker productivity. The question is how can they do that when many companies are operating with an already lean workforce?

“A new study, Strategic Performance Management, suggests that if U.S. companies are to reach their ambitious growth targets of 4.9 percent for 2011, which is well above the U.S. economic growth forecast of 2.8 percent released by the International Monetary Fund, they need to find new ways to increase and better manage employee performance. …

“To meet their growth targets, the U.S. executives involved in the study estimate that their workforce productivity must increase by an average of 6 percent, with 69 percent of these leaders aiming for even higher productivity gains. Not surprisingly, two-thirds of these executives admit that these targets represent a challenge, particularly since 54 percent of these executives admit that their employees may already be too stretched to deliver current business objectives.

The emphasis on that last sentence is my own. A consistent story throughout the media is employees stretched to the breaking point. Those remaining after multiple rounds of layoffs labor on under the strain of survivor’s guilt, an increased workload for colleagues who have been laid off, and growing expectations.

If managers are now tasked with increasing productivity from these already stretched employees, they better:

1)      Communicate – clearly tell employees what senior leadership expects as the business is likely changing to keep up with rapidly changing market requirements

2)      Reprioritize – help employees jettison tasks that are no longer critical to achieving new expectations for growth

3)      Recognize – reinforce these new priorities by recognizing and rewarding employees for progress and achievements in these areas.

Is your organization looking to increase production without increasing headcount? What’s the plan to achieve that goal?

“Obvious” but Overlooked Management Lessons

Recognize This! – Don’t classify “simple” management practices as “simplistic.” These are often the most important to employee engagement.

Have you ever used a new product with perfectly obvious instructions, e.g., “Do not use hair dryer in shower?” Or perhaps seen a sign like the one at right?

Huffington Post ran a series of these oh-so-obvious instructions recently, which made me think of the obvious leadership and management approaches we all know in the workplace – and yet still fail to implement.

Psyblog listed “10 Psychological Keys to Job Satisfaction,” three of which were achievement, feedback, and organizational support. I read this and thought, “How obvious!” But I know many employees rarely if ever experience a sense of achievement in their work because no one ever gives them feedback on their work. Without feedback, employees cannot correlate their work to achievement of anything necessary or worthwhile. Without the this feedback on achievement, employees cannot feel any sense of support from the organization for what they do daily.

Think what a detriment to employee engagement such managers cause by ignoring the obvious. Research out of Erasmus University Rotterdam makes this quite clear:

“When employers satisfy basic human needs for social support, feedback and employee opportunities for growth, work gets done more quickly and with better results.  The process is cyclical, because working better is more rewarding for the worker, which in turn increases the employee’s engagement and effectiveness, [Arnold B.] Bakker, [psychologist at Erasmus] says.

“Interestingly, engagement — or high-quality performance — is greatest when the demands of the job are highest, Bakker adds. … However, workers should not be held to impossible standards.

“‘Down time,’ says Bakker, ‘is not only a mark of sympathetic management. It helps renew workers, keeping them happy, productive and engaged,’ which in turn results in a virtuous cycle of work engagement, job satisfaction and higher productivity.”

Creating room for “down time” is another one of those “obvious” points. No person can work at peak performance constantly. With the after-effects of the recession continuing to linger in low job creation rates, fewer employees continue to do the work of multiple positions. Leadership must acknowledge the stress and tension created in such an environment by praising and recognizing employees for their expanded roles and contributions. Research out of the UK found the bottom-line value in addressing employee tension with efforts to improve employee engagement:

“Less than one in five bosses take specific measures to boost the motivation of staff who are feeling stressed out. … Improving employee engagement in order to deal with worker tension could turn out to be cost-effective in the long run, as 42,000 people were absent from their jobs in the three months leading up to December 2010 due to stress.”

What “obvious” management and leadership initiatives are being overlooked in your organization? What are you doing to take action on the “obvious?”

Merit Pay Increases Aren’t Keeping Up with Cost of Living

Recognize This! – If “raises” can’t keep pace with cost of living, should they still be called “merit pay?”

WorldatWork recently released their 38th annual salary budget survey showing anticipated pay increases, showing median salary increases at all levels at 3.0%. This corresponds to Hay Group’s assessment at 3.0% median pay increase expectation for 2012.

More interesting to me are the merit increase projections by performance category in the WorldatWork results:

  • High performers: 4.0% increase
  • Middle performers: 2.7% increase
  • Low performers: 0.7% increase

Factor into that annualized consumer price index growth of 3.6 % and the “merit increase” for low and middle performers completely disappears and is reduced to a negligible 0.4% increase for top performers.

I have to ask again, are annual merit increases the right approach to pay for performance?

Considering the angst and drama associated with the traditional performance review process that relies on differentiation methodology to lump employees into a 1-5 range of performance, is it worth it? Is there a better way?

I suggested in a post on Compensation Café this Spring:

“Year-round rewards commensurate with year-round recognition of employee efforts. Those who perform at a higher level are naturally more frequently recognized and rewarded for those efforts. Does that mean “raises” become a thing of the past? Of course not. They just take a different form, the most likely being:

  • A standard annual cost of living or inflation increase for all employees to keep salary levels in line with industry norms
  • Promotion-based raises”

I made this suggestion at a round-table discussion and was met with outrage at suggesting limiting “raises” to a COLA increase. Yet, looking at the numbers above, that would be better than the anticipated salary increase in 2012.

Note, however, I’m not suggesting limiting raises to COLA. I am suggesting using recognition and rewards to far more effectively remunerate employees throughout the year. An example would be recognizing an employee who agrees to take on a new task and excelling at it. Recognize and appropriately reward that person for his or her achievement in the moment! Don’t wait until the annual performance review or raise cycle!

Has merit-based pay outlived its usefulness? Is there a better way? What would you propose?

What to Do When Your Cultural Foundation Takes a Hit

Recognize This! – Relationships are the sustaining strength after a crisis that can shake your foundation.

I’m often asked where I come up with the ideas for my blog posts or how I find so many things to write about. There’s no lack of interesting research and news reports in the employee recognition, rewards and incentives world, not to mention in employee compensation and benefits, talent management, employee engagement, performance management, and so on.

In short, there’s never a lack of good blog fodder. Typically I write my posts, then choose an image to help illustrate a key point. Today, however, the image itself is the inspiration for my post. A team member sent me this image a few years ago. It’s so striking, I’ve been holding on to it, intending to use it to illustrate a post. But my posts dealing with company culture and the importance of a solid cultural foundation caused me to look again at this image as deserving of a post for its own sake.

If I remember correctly, a large brush fire roared through Eastern Europe (I’m fuzzy on the details or exact location). The fire burned everything in its path (you can see the scorch marks on the ground), even the base of this telephone poll. The top remains suspended, however, due solely to the tension of the wires connected to the other poles.

Look at this image and ask yourself: What if you’ve successfully built a powerful and strong cultural foundation for your company. Now imagine a catastrophe shattering that foundation. Would your business crumble, or would there be enough surrounding support to survive and, indeed, carry on the business at hand?

Yes, a strong company cultural foundation is critical to success. But once that foundation is in place, smart leaders begin using the expectations of that culture to build connections and relationships – strong ties, if you will – between people (employees, customers, suppliers, shareholders, even casual observers) that can hold up and sustain the business should the foundation take a hit. These relationships are no small matter. In fact, Gallup includes “I have a close friend at work” as one of it’s Q12 measures.

The most powerful, positive way to build that relationship is through frequent appreciation and recognition of those around us who – day-in and day-out – do the right thing. Those who consistently demonstrate the behaviors and actions needed to achieve desired goals.

Has your organization encouraged the development of the strong interpersonal ties and relationships that can sustain your organization after a crisis?

 

 

A Task Force for Employee Engagement?

Recognize This! – Is another “initiative” the way to go to help employees overcome lingering recession fears and re-engage in the workplace?

The press in the UK has been buzzing these last couple of weeks with news of the reinvigoration of the Employee Engagement Task Force initially launched after the publication of the Engaging for Success report, more commonly known as the MacLeod Employee Engagement Report, issued in 2009.

The goal of the task force seems to be to offer practical opportunities, guidance and methods for increasing employee engagement, including a forum for the sharing of best practices.

Timing couldn’t be better as another survey of 4,400 UK companies found 45% of employees are keeping their heads down to avoid layoff in an environment in which 1 in 4 companies are ignoring the need to engage top performers. Why does this matter? Shouldn’t companies be happy employees are “buckling down?” Not in this case. Risk averse employees are also producing less and innovating less out of a desire to “just get the job done and don’t rock the boat.”

Overcoming this fear holdover from the recession is a key goal of employee engagement initiatives to be addressed by the task force, though Les Allen made an excellent observation about this in his Business Performance blog:

“The Government will need to be mindful that raising levels of employee motivation and engagement is not simply a matter of pushing out another multi-million dollar initiative or two. Employee enthusiasm must be built into the fabric of an organization. Employee engagement can’t be just another “bolt on” or flavor of the month.”

Helping employees build that enthusiasm requires giving them a reason to be enthusiastic. How do you that? By recognizing employees frequently and on-the-spot for achievements and demonstrations of your company values that contributed to those achievements. Doing so links them more closely with their colleagues and your firm, encouraging them to repeat those success-driving behaviors.

Do you think this task force is the way to go? If you were a part of it, what would you recommend or contribute?

Signs Employees Are Ready to Walk and What You Can Do to Retain Them

Recognize This! – Employees are regaining control of their value in the workplace.

Where does employee retention fall in your priorities for 2011 list? Too many are still complacent, believing the poor job market will keep workers in place. But hiring is steadily ticking up and unemployment steadily falling.

How at risk are you? According to MetLife’s Ninth Annual Study of Employee Benefit Trends:
• 1 in 3 employees are a flight risk
Employee loyalty at a three year low, dropping 11 percentage points (after a steady decline)
• Employee satisfaction is also dropping at a rate of 8 percentage points over the last three years

Since employers also admit being less focused on employee satisfaction and work-life balance at the same time they’re report dramatic productivity gains is it any wonder employees are less loyal to the companies trying to wring blood from a stone?

Forbes
reported a much worse scenario of 74% of workers would consider leaving if offered another job. What will you do when those top performers do choose to leave for a better environment? Towers Watson tells us 52% of US employers say it’s difficult to attract “critical skill” employees and 25% say it’s hard to retain top performers.

Signs employees are ready to walk:

1) You no longer value employees. Have you stopped recognizing and appreciating your employees for the good work they do? Our Employee Mood Tracker found 78% say being recognized for their efforts motivated them in their job. Simply saying “thanks!” has a powerful effect. Towers Watson research found “reward policy and practice is the number one driver of intent to stay.”

2) You haven’t communicated change. Yes, change is inevitable. And usually employees will be on board with it — if you tell them what you need them to do, not just the esoteric “change.”

3) You’re ignoring employee well being and engagement, even as the economic environment improves. What does this mean? When I feel valued – when I believe my contributions are helpful to my team members, my customers, my company – I perform at my peak. But only 10% of employees feel like they’re vital company assets. Employee engagement is another key indicator of intent to stay. If people are engaged with their work and the culture of your company (their working environment), they will not easily leave.

Where does your company lie in this picture? Ready to make good on the “employment promise” to do right by employees or still living in the recession mindset of “employees are just grateful to have a job?”

What Culture Did You Create in Your Company during the Recession?

Recognize This: The good times are over for companies that took advantage of the recession on the backs of their employees.

Did you (or your company) resort to any measure necessary to survive the recession – layoffs, salary cuts or freezes, etc? Or, if your honest with yourself, did you use the recession as an excuse to perhaps trim a bit more than necessary, knowing the remaining employees would take on the additional work, for no additional pay because of their fear of losing their job, too?

If you (or your company) fall in the latter category, the day of reckoning has arrived. As reported in TLNT:

“For employers that have used the economic downturn and the scarcity of jobs to justify squeezing every drop of productivity out of workers at the expense of the employees’ mental and physical well being, this turnaround sounds a death knell, not for the companies necessarily but rather for the way they have been treating their staff.

“The end is near for those practices as well as for the peace of mind that staff will remain loyal and in place. In fact, for employers who took this tactic, voluntary turnover is almost certain to rise dramatically as their employees learn there are new outlets for their efforts and talents. In addition, these employers likely will have a more challenging time making new hires as word of their actions gets around and impacts their reputations.”

In the age of Glassdoor and the like, you can’t afford for a miserly, whip-cracking, threatening reputation to get out. Sure it may have served you well in the short-term, but payback is coming.

Good employees always know what they’re worth.
And I don’t mean just monetarily. They know they are worthy of respect, fair play, recognition and rewards for their efforts, and a work environment that encourages employee engagement.

What kind of culture have you been working in the last couple of years? Intimidation and fear or respectful and engaging? If the former, what are your career plans in the next 12 months?

Sacrificing Company Culture Puts Market Share at Risk

Recognize This: Commitment to your company culture cannot rise and fall with economy.

During the recession, many companies took harsh actions they likely had no choice but to do. But many others took similar actions out of fear or even greed.

Those who were able to stay the course, however, are now working from a much stronger economic position today. For example, Panera Bread’s Executive Chairman and Founder Ronald Shaich explained their approach:

“We’ve continued to invest in labor in our cafés and the quality of our people. We’ve invested in the quality of the food. When everybody pulled back and we did more, the difference between us and our competitors went up. And we’ve been taking market share. We had near double-digit [same-store sales] for over a year now. The stock has tripled in the recession.

By staying the course in its commitment to its culture – the behaviors and actions that make the company work – Panera Bread is now taking the lead in its industry, even through a recession. This is not surprising, based on research I’ve written about before:

“With extreme downsizes (in workforce) in the long term, companies really do suffer relative to competitors in the same industry facing the same sets of economic conditions. Extreme downsizers are companies that cut their workforce by more than 20 percent. … Most of them lag their industry for as long as nine years after a recession.”

Can you afford to lose market position for 9 years? Did your company take drastic (or even moderate) actions in the recession? What effects are you seeing in your colleagues? Do you see any improvement as the economy improves or are the effects lingering?

A Real Holiday Present: Serve the Public Good

Recognize This: Companies are sitting on record profits, but with no change in sight for their people practices.

How flush are you feeling right about now? If you celebrate Christmas, your wallet is likely feeling quite a bit lighter or you’re waiting in dread for the Christmas present bill to come due in the new year. The harsh reality of the last two years feels much the same for many of us, but not for the corporations.

CBS MoneyWatch reported companies have experienced seven consecutive quarters of profit growth and, in the third quarter of 2010, made more money than in the 60 years the Commerce Department has been tracking this data.

Are you feeling the benefit of any of that profit? I doubt. The article goes on to report companies are sitting on the cash, more concerned with “Increasing shareholder value than the public good.”

Many would argue companies are simply following the mandate of why they exist – to make money for shareholders. I disagree. I believe companies exist to do both. It’s only logical. You can’t make money without the brains and brawn behind what you’re selling. It follows that if you look out for the “public good” by doing right by your employees, by reinvesting in them, by restoring pay levels and staff cut during the recession, by showing your employees how much you appreciate them.

Give employees a real gift this holiday season. Return to reason in your people practices. Show your employees you know they can’t keep up this pace forever. Express your appreciation for their herculean efforts and reward them appropriately.

Image credit:
CNNMoney.

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