What Do You Expect if You Go the Extra Mile?

Recognize This! – Telling someone “thanks” for taking on additional responsibility is not only the right thing to do, but can also boost future efforts as well.

Surprise, surprise! Gen Y doesn’t expect a trophy, certificate or pat on the back for every little thing they do at work, according to research from Lumesse (formerly StepStone Solutions).

Of course, I’ve written repeatedly that this perception simply isn’t true, but Lumesse now confirms (quoting):

  • 38% of workers aged 56-60 said they believe they will always be recognized and reward if they work harder or take extra responsibility.
  • Only 19% of Gen Y workers (ages 18-25) feel the same.

Rather than rehash the same message about misconceptions and stereotypes of Gen Y employees, I’m interested in your own take. Tell me in comments (or take the quick poll at right. Email readers, click through.):

  1. Do you (or your employees) take on extra responsibility in the first place?
  2. If so, why do you take it on? For the challenge? “It needs to get done?” An expectation of recognition and reward?
  3. If not, why not? Because you know no one will notice or appreciate it? You just don’t have time? Honestly, you’re too disengaged to care?
  4. If you (or others in your organization) take on extra work or go the extra mile, how does leadership respond? An ever increasing workload since you’ve proven you can handle it? Promotion or career advancement? Recognition and praise for your efforts?

I argue even the most committed, engaged and gung-ho employee will volunteer for extra work only so many times without receiving some kind of recognition and appreciation of those efforts. Research I’ve written about on Compensation Café shows people who are thanked for their help on a task are 100% more likely to help again in the future than if no appreciation is given.

The choice is obvious to me. Give employees the appreciation and recognition they deserve when they go above and beyond.

Derek Irvine

About Derek Irvine

The VP of Client Strategy and Consulting at Globoforce, Derek Irvine is one of the world’s foremost experts on employee recognition and engagement, helping business leaders set a higher vision and ambition for their organizations. As a renowned speaker and co-author of "The Power of Thanks" and "Winning with a Culture of Recognition," he teaches companies how to use recognition to proactively manage company culture. Derek holds a B.Comm and Masters of Business Studies from the Smurfit Graduate Business School at University College Dublin.

73 Responses

  1. […] originally appeared on Derek Irvine’s Recognize This! blog. Derek Irvine is Vice President, Client Strategy & Consulting Service at Globoforce, a […]

  2. […] originally appeared on Derek Irvine’s Recognize This! blog. Derek Irvine is Vice President, Client Strategy & Consulting Service at Globoforce, a […]

  3. […] originally appeared on Derek Irvine’s Recognize This! blog. Derek Irvine is Vice President, Client Strategy & Consulting Service at Globoforce, a […]

  4. […] originally appeared on Derek Irvine’s Recognize This! blog. About the author: Derek Irvine is Vice President, Client Strategy & Consulting Service at […]

  5. […] originally appeared on Derek Irvine’s Recognize This! blog. Derek Irvine is Vice President, Client Strategy & Consulting Service at Globoforce, a […]

  6. […] originally appeared on Derek Irvine’s Recognize This! blog. Derek Irvine is Vice President, Client Strategy & Consulting Service at Globoforce, a […]

  7. […] originally appeared on Derek Irvine’s Recognize This! blog. Derek Irvine is Vice President, Client Strategy & Consulting Service at Globoforce, a […]

  8. […] can find more from Derek Irvine on his Recognize This! blog. Derek Irvine is Vice President, Client Strategy & Consulting Service at Globoforce, a […]

  9. […] can find more from Derek Irvine on his Recognize This! blog. Derek Irvine is Vice President, Client Strategy & Consulting Service at Globoforce, a […]

  10. […] originally appeared on Derek Irvine’s Recognize This! blog. Derek Irvine is Vice President, Client Strategy & Consulting Service at Globoforce, a […]

  11. […] can find more from Derek Irvine on his Recognize This! blog. Derek Irvine is Vice President, Client Strategy & Consulting Service at Globoforce, a […]

  12. […] can find more from Derek Irvine on his Recognize This! blog. Derek Irvine is Vice President, Client Strategy & Consulting Service at Globoforce, a […]

  13. […] can find more from Derek Irvine on his Recognize This! blog. Derek Irvine is Vice President, Client Strategy & Consulting Service at Globoforce, a […]

  14. […] can find more from Derek Irvine on his Recognize This! blog. Derek Irvine is Vice President, Client Strategy & Consulting Service at Globoforce, a […]

  15. […] can find more from Derek Irvine on his Recognize This! blog. Derek Irvine is Vice President, Client Strategy & Consulting Service at Globoforce, a […]

  16. […] can find more from Derek Irvine on his Recognize This! blog. Derek Irvine is Vice President, Client Strategy & Consulting Service at Globoforce, a […]

  17. […] can find more from Derek Irvine on his Recognize This! blog. Derek Irvine is Vice President, Client Strategy & Consulting Service at Globoforce, a […]

  18. […] can find more from Derek Irvine on his Recognize This! blog. Derek Irvine is Vice President, Client Strategy & Consulting Service at Globoforce, a […]

  19. […] can find more from Derek Irvine on his Recognize This! blog. Derek Irvine is Vice President, Client Strategy & Consulting Service at Globoforce, a […]

  20. Beth says:

    I am a firm believer in sending handwritten notes. They must be realistic and not just filling a requirement to send to employees. You can track them if needed. It is not rocket science. I actually do both electronic and handwritten. It is my handwritten notes that get the most attention and the most heartfelt comments. My staff, peers and Sr. Leadership always comment on the handwritten notes.

  21. […] can find more from Derek Irvine on his Recognize This! blog. Derek Irvine is Vice President, Client Strategy & Consulting Service at Globoforce, a […]

  22. […] can find more from Derek Irvine on his Recognize This! blog. Derek Irvine is Vice President, Client Strategy & Consulting Service at Globoforce, a […]

  23. […] can find more from Derek Irvine on his Recognize This! blog. Derek Irvine is Vice President, Client Strategy & Consulting Service at Globoforce, a […]

  24. […] can find more from Derek Irvine on his Recognize This! blog. Derek Irvine is Vice President, Client Strategy & Consulting Service at Globoforce, a […]

  25. […] can find more from Derek Irvine on his Recognize This! blog. Derek Irvine is Vice President, Client Strategy & Consulting Service at Globoforce, a […]

  26. […] can find more from Derek Irvine on his Recognize This! blog. Derek Irvine is Vice President, Client Strategy & Consulting Service at Globoforce, a […]

  27. […] can find more from Derek Irvine on his Recognize This! blog. Derek Irvine is Vice President, Client Strategy & Consulting Service at Globoforce, a […]

  28. Bryan says:

    Recognition depends a great deal upon the field. I work in data analysis and writing. In that field, going the extra mile often gets recognition, recommendations, etc. To make ends meet, I have had to take blue collar and service work. Going the extra mile in those fields usually gets nothing or worse–you can get in trouble for it. In positions requiring education, what often matters is excellence. In positions requiring little formal education, what matters is keeping your head down and looking like you’re doing a lot, regardless of whether or not you’re doing anything.

    • Derek Irvine Derek Irvine says:

      Bryan, that’s a very interesting perspective and thank you for contributing your experience. I’m not sure it always breaks down along the blue collar/white collar line. In some companies, regardless of position (or simply when working under some managers, regardless of overall company culture), it’s well known that you’re better off not rocking the boat. Wise organizations, regardless of industry, root out these attitudes and change their culture to encourage innovation and “extra mile” efforts. Our book, Winning with a Culture of Recognition, goes into detail on precisely how to do that.

  29. […] can find more from Derek Irvine on his Recognize This! blog. Derek Irvine is Vice President, Client Strategy & Consulting Service at Globoforce, a […]

  30. […] can find more from Derek Irvine on his Recognize This! blog. Derek Irvine is Vice President, Client Strategy & Consulting Service at Globoforce, a […]

  31. […] can find more from Derek Irvine on his Recognize This! blog. Derek Irvine is Vice President, Client Strategy & Consulting Service at Globoforce, a […]

  32. […] can find more from Derek Irvine on his Recognize This! blog. Derek Irvine is Vice President, Client Strategy & Consulting Service at Globoforce, a […]

  33. […] can find more from Derek Irvine on his Recognize This! blog. Derek Irvine is Vice President, Client Strategy & Consulting Service at Globoforce, a […]

  34. […] can find more from Derek Irvine on his Recognize This! blog. Derek Irvine is Vice President, Client Strategy & Consulting Service at Globoforce, a […]

  35. […] can find more from Derek Irvine on his Recognize This! blog. Derek Irvine is Vice President, Client Strategy & Consulting Service at Globoforce, a […]

  36. […] can find more from Derek Irvine on his Recognize This! blog. Derek Irvine is Vice President, Client Strategy & Consulting Service at Globoforce, a […]

  37. […] can find more from Derek Irvine on his Recognize This! blog. Derek Irvine is Vice President, Client Strategy & Consulting Service at Globoforce, a […]

  38. […] can find more from Derek Irvine on his Recognize This! blog. Derek Irvine is Vice President, Client Strategy & Consulting Service at Globoforce, a […]

  39. […] can find more from Derek Irvine on his Recognize This! blog. Derek Irvine is Vice President, Client Strategy & Consulting Service at Globoforce, a […]

  40. […] can find more from Derek Irvine on his Recognize This! blog. Derek Irvine is Vice President, Client Strategy & Consulting Service at Globoforce, a […]

  41. […] can find more from Derek Irvine on his Recognize This! blog. Derek Irvine is Vice President, Client Strategy & Consulting Service at Globoforce, a […]

  42. […] can find more from Derek Irvine on his Recognize This! blog. Derek Irvine is Vice President, Client Strategy & Consulting Service at Globoforce, a […]

  43. […] can find more from Derek Irvine on his Recognize This! blog. Derek Irvine is Vice President, Client Strategy & Consulting Service at Globoforce, a […]

  44. […] can find more from Derek Irvine on his Recognize This! blog. Derek Irvine is Vice President, Client Strategy & Consulting Service at Globoforce, a […]

  45. […] can find more from Derek Irvine on his Recognize This! blog. Derek Irvine is Vice President, Client Strategy & Consulting Service at Globoforce, a […]

  46. […] can find more from Derek Irvine on his Recognize This! blog. Derek Irvine is Vice President, Client Strategy & Consulting Service at Globoforce, a […]

  47. […] can find more from Derek Irvine on his Recognize This! blog. Derek Irvine is Vice President, Client Strategy & Consulting Service at Globoforce, a […]

  48. […] can find more from Derek Irvine on his Recognize This! blog. Derek Irvine is Vice President, Client Strategy & Consulting Service at Globoforce, a […]

  49. […] can find more from Derek Irvine on his Recognize This! blog. Derek Irvine is Vice President, Client Strategy & Consulting Service at Globoforce, a […]

  50. […] can find more from Derek Irvine on his Recognize This! blog. Derek Irvine is Vice President, Client Strategy & Consulting Service at Globoforce, a […]

  51. […] can find more from Derek Irvine on his Recognize This! blog. Derek Irvine is Vice President, Client Strategy & Consulting Service at Globoforce, a […]

  52. […] can find more from Derek Irvine on his Recognize This! blog. Derek Irvine is Vice President, Client Strategy & Consulting Service at Globoforce, a […]

  53. […] can find more from Derek Irvine on his Recognize This! blog. Derek Irvine is Vice President, Client Strategy & Consulting Service at Globoforce, a […]

  54. […] can find more from Derek Irvine on his Recognize This! blog. Derek Irvine is Vice President, Client Strategy & Consulting Service at Globoforce, a […]

  55. […] can find more from Derek Irvine on his Recognize This! blog. Derek Irvine is Vice President, Client Strategy & Consulting Service at Globoforce, a […]

  56. […] can find more from Derek Irvine on his Recognize This! blog. Derek Irvine is Vice President, Client Strategy & Consulting Service at Globoforce, a […]

  57. […] can find more from Derek Irvine on his Recognize This! blog. Derek Irvine is Vice President, Client Strategy & Consulting Service at Globoforce, a […]

  58. […] can find more from Derek Irvine on his Recognize This! blog. Derek Irvine is Vice President, Client Strategy & Consulting Service at Globoforce, a […]

  59. […] can find more from Derek Irvine on his Recognize This! blog. Derek Irvine is Vice President, Client Strategy & Consulting Service at Globoforce, a […]

  60. […] can find more from Derek Irvine on his Recognize This! blog. Derek Irvine is Vice President, Client Strategy & Consulting Service at Globoforce, a […]

  61. […] can find more from Derek Irvine on his Recognize This! blog. Derek Irvine is Vice President, Client Strategy & Consulting Service at Globoforce, a […]

  62. […] can find more from Derek Irvine on his Recognize This! blog. Derek Irvine is Vice President, Client Strategy & Consulting Service at Globoforce, a […]

  63. […] can find more from Derek Irvine on his Recognize This! blog. Derek Irvine is Vice President, Client Strategy & Consulting Service at Globoforce, a […]

  64. […] can find more from Derek Irvine on his Recognize This! blog. Derek Irvine is Vice President, Client Strategy & Consulting Service at Globoforce, a […]

  65. […] can find more from Derek Irvine on his Recognize This! blog. Derek Irvine is Vice President, Client Strategy & Consulting Service at Globoforce, a […]

  66. […] originally appeared on Derek Irvine’s Recognize This! blog. Derek Irvine is Vice President, Client Strategy & Consulting Service at Globoforce, a […]

  67. […] can find more from Derek Irvine on his Recognize This! blog. Derek Irvine is Vice President, Client Strategy & Consulting Service at Globoforce, a […]

  68. […] can find more from Derek Irvine on his Recognize This! blog. Derek Irvine is Vice President, Client Strategy & Consulting Service at Globoforce, a […]

  69. […] can find more from Derek Irvine on his Recognize This! blog. Derek Irvine is Vice President, Client Strategy & Consulting Service at Globoforce, a […]

  70. […] can find more from Derek Irvine on his Recognize This! blog. Derek Irvine is Vice President, Client Strategy & Consulting Service at Globoforce, a […]

  71. […] can find more from Derek Irvine on his Recognize This! blog. Derek Irvine is Vice President, Client Strategy & Consulting Service at Globoforce, a […]

Leave a Reply